Reduce agent waiting times by 70% and average call times by 10%
Smart Team Communicator is a tool built to empower your Agents to deliver top customer experiences.
An all-in-one Communication Suite
for Contact-Centers
Whether your team works from home, in a brick-and-mortar setup, or in a hybrid environment, Smart Team Communicator (STC) is designed to meet all your needs. Suitable for big BPOs and startups alike.
Locked-Down Email
Permission controlled email functionality for communicating with other STC users and external domains. We give you the control to set which domains can send and receive emails to and from STC.
Restricted Mobile Access
Enable secure offline communication to reach employees outside of work environments without relying on unapproved apps like WhatsApp, SMS, and others.
Number Masking & Data Leak Prevention
Automatically hide credit card numbers that are sent in chats and view reports of sensitive data that has been shared between users.
Schedule Adherence
Track attendance and productivity in shifts and receive real-time alerts when employees are missing.
Location & Identity Verification
Specify geographic regions users can log in from and automatically verify identities against profile photos.
Remote Desktop Control
Watch multiple screens at once and take control of a user’s keyboard and mouse to provide remote training and IT support.
Workstation Compliance
View specifications, OS update availability, and antivirus status of user workstations to ensure it meets client performance and safety requirements.
See how Smart Team Communicator can transform your workforce operations and communications.
Watch your entire team’s screen at once as if you were in the same room
Whether you are a trainer watching over an agent’s progress or a manager reinforcing adherence to standards, with STC Glance you can view everyone’s screens at once with no impact to computer performance.
Connect Agents to Experts Quickly with Queues
Agents that need help shouldn’t have to message a Chat Room or figure out who is available to provide support.
Our Clients have seen:
Chat Rooms Reimagined
Chat Rooms shouldn’t require manual configuration or be distractingly noisy.
STC Chat Rooms are productivity hubs with Bulletin Boards for P2P and group messaging, Polls, Badges, and Video Calling.
Your BPO separates Agents by Client. Shouldn’t your Communication Tool do the same?
STC is built around the idea that Users belong to a Client and there should be partitions between Clients. Resources in one Client are completely separated from resources in another.
Security & Access
Number Masking
Automatically hide numbers that are shared in chat after a certain time has elapsed.
Data Leak Prevention
View reports of which users are sharing sensitive information over chat and email.
Client Partitioning
Control access to resources and restrict communication between users of different companies.
Automated Integrations for Increased Productivity
Automated integrations reduce the time SMEs spend asking questions so they can focus on providing help.
Chat Restrictions for Multi Client Centers
Your BPO separates users by client. Shouldn’t your chat app do the same?
STC gives you the control to decide who can talk to whom, and whether users in one company can talk to users in another company. STC offers interoperability with multiple support options/privacy features for contact centers.
Lightning fast customer support & development
Accelerated customer support provided with small teams dedicated to your contact center and a full development team ready for bug fixes and feature requests.
Unlike other platforms, we will work with you to understand your needs and add features to help you. You will have a dedicated point of contact on the development team ready to work on feature requests.
Fair pricing designed for Contact Centers
Years of working with BPOs has shown us user-based pricing that other services offer doesn’t fit the bill. With STC, you only pay for the time users are in the system and are using it.
We’re one of the only platforms that offer on-demand dynamic pricing.
Boost your Contact Center’s productivity, today!
Get in touch and we’ll set up a demo to show you how Smart Team Communicator’s features can improve the operations and communications of your contact center.